Support

How can we help?

Guides, answers, and a direct line to our team. Most questions are covered below.

Getting started

Run your first scan, read your score, and understand each dimension.

Reports & scores

How scoring works, what benchmarks mean, and how to export a PDF.

Billing & plans

Upgrade, downgrade, invoices, and how Agency seats work.

Privacy & security

What we scan, how we store data, and how to request deletion.

API & integrations

Report links, the api.instlyscout.com endpoints, and webhooks.

Contact us

Can't find it? Send us a message and we'll get back within one business day.

Frequently asked questions

The quick answers to what people ask most.

What exactly does Instly Scout scan?

Scout retrieves the publicly accessible content of the pages you submit — the same content an AI crawler or search engine would see — and evaluates it across six AI-visibility dimensions. It doesn't access password-protected areas or submit forms.

How is the AI-visibility score calculated?

Each scanned page is assessed on offer clarity, buyer intent, trust proof, AI readability, technical structure, and conversion path. Those six dimensions are weighted into a single 0–100 score. The full report shows the breakdown so you can see what's pulling the number up or down.

Is the benchmark a real search ranking?

No. Benchmark bands are estimates based on scanned-page evidence, not live rankings. They show roughly where your site sits relative to category leaders so you know how much headroom there is.

Do I need to install anything?

Nothing. There are no tags, scripts, or code changes required. You submit a URL and Scout does the rest — usually in about two minutes.

Can I scan a site I don't own?

You should only scan sites you own or are authorised to audit. Agencies auditing client sites should ensure they have permission. See our Terms for details.

How do report links work?

Each report is hosted at a shareable link served from api.instlyscout.com. Pro and Agency plans can also export a branded PDF and, on Agency, white-label it.

Still need a hand?

Send a message and we'll reply within one business day.

Send us a message

We read every one. Include your site URL if it's about a scan.

Other ways to reach us

Prefer email or docs? Here's where to go.

Documentation

Guides for scans, scoring & the API

Response time

Within 1 business day · Priority on Agency

System status

All systems operational